Exchange & Returns

We accept exchanges or returns for our purchases within 14 days of purchase, supported with the proof of purchase and in perfect unused condition. A credit note will be issued for returns or the item can be exchanged for something else. The credit note is valid for 3 months only.

Exchanges and credit notes will not be processed for pre-ordered items, custom orders (including tableware and furniture), special orders or discounted items. Delivery, shipping and installation fees cannot be refunded. 

Refunds

Refunds will only be provided for defective items if repair or replacement is not an option. Refunds will be offered if items have been delivered faulty or incorrect.

All our collections are hand crafted and each piece is unique and there may be variations in colour, visible joints or uneven surfaces. These are not considered faulty.